For those of you who enjoyed my last posting about my receptionist, Ruby (Ruby Receptionists: Reception Specialization), you’ll be interested to know that Ruby has now gone high-tech—she now has a free iPhone app!
You can easily download the app from the iTunes store (or just click here). Once you install the app, just enter your email address and password which you use to access Ruby already, and voila! You now have easy access to your phone call data and a really quick and easy way to update your status.
The photo above on the right shows you the main screen which opens once the app is started. It also shows the date and time of the last update. In this example, it shows that Ruby is following my default call routing instructions. If you click the button labeled “Special”, you can change those default rules.

This photo on the left shows the screen which then comes up. From here, you can select the amount of time which the temporary routing instructions should be followed (either “For the Rest of Today”, “Until Further Notice” or until a specific date and time). Then, you can choose to route the calls during this period of time to any of the phones setup in your plan, or you can select “Message Only”, “Voice Mail or Message”, or “Other.” If you choose other, you can then explain what that means in the Special Instructions box at the bottom of the form at left.
When you click on the Special Instructions option, a blank white page opens up. Just touch anywhere on the screen and the keyboard will appear. If you do not select that option, then no special instructions will be sent. If your status changes, all of you have to do is go back to the “Whereabouts” screen and look for the button at the top-right which will say “Clear.” Press that button, and as easy as that, your default call routing rules will be back in use.

The “Activity” button at the bottom of the screen will take you to a report showing all of your activity for a given amount of time. These are the same reports which are available on the callruby.com website. This feature is great when you have already deleted an email message, but you need the message again while out-and-about. Or, it’s also handy for finding that phone number for that great new client who called you last Friday right as you walked in the door and you need to call them right away before you can back to the office.
The “Account” button is where you can change your account information to access Ruby. Finally, the “Ruby” button will take you to the “About Ruby” screen. That screen also has a link to a help file to explain the use of the app in more detail. That page is actually a webpage on Ruby’s website, and you can access it here, if you’re curious.
So, how does it work? Flawlessly. I have experimented with the program now for a few weeks and from what I can tell, the program is merely an interface which creates a custom email, which is then sent to the staff at Ruby. The “Clear” button also simply sends Ruby an email with the subject line “Clear W/A for…” and then it adds your name and account number.
The easiest way to update your status with Ruby prior to this app was to send a quick email with all of your temporary routing rules explained. What the iPhone app does is that it creates that customized email for you. It is quick to touch and click a few times and there it is—all of your special call routing instructions sent to Ruby as easy as can be. It is especially simple to clear those custom routing rules and go back to the default instructions with this iPhone app.
Over the past week I have timed the response times using both traditional email notification and the new iPhone app. In my test, the average response was about one minute. The longest response time was three minutes, but that happened only once, and it happened one time for each system. Therefore, it would appear that the app is just as efficient as a regular email would be at updating your status. Plus, this iPhone app makes you look super cool when you lean over and explain what you’re doing to the other lawyers in the courtroom!
Overall, it’s a great app and the price is right—free. If you use Ruby (and I know more and more of you are, because I hear from you all of the time), you need this app. Also, if you haven’t broken down and bought an iPhone yet—this is the perfect excuse to get one now. Explain to the significant other that you HAD to get the iPhone so you can use the Ruby app. If you already have an iPhone, then use this as your excuse to get the new iPad in a few months. That’s my excuse for getting one!